Who we are

Lakeshore Comics operates the website https://www.lakeshorecomics.com. Questions about this policy or requests concerning personal information may be sent to dave.steinborn@lakeshorecomics.com.

Information we collect

Depending on how you use the website, we may collect the following categories of information:

• Order and contact information: name, billing address, shipping address, email address, phone number, purchased products, selected cover variants, quantities, order totals, shipping method, and customer notes.
• Account information: username, email address, saved addresses, order history, and other details you choose to add to your account, if account registration is enabled.
• Payment-related information: payment status, payment method, transaction identifiers, and limited payment details supplied by the payment provider. Lakeshore Comics does not intentionally store complete credit or debit card numbers on this website.
• Communications: information you provide when you contact us, request support, ask a question, or communicate about an order.
• Technical information: IP address, browser type, device information, referring page, pages visited, timestamps, cookies, and security or diagnostic information generated when you use the website.
• Comments: if comments are enabled, we may collect the information entered in the comment form, along with the visitor’s IP address and browser user-agent string to assist with moderation and spam detection.

How we use information

We may use personal information to:

• Process payments, orders, pre-orders, refunds, returns, and cancellations.
• Calculate shipping, prepare packages, deliver purchases, and provide order updates.
• Maintain customer accounts and display order history.
• Respond to questions, support requests, and order-related communications.
• Prevent fraud, abuse, unauthorized transactions, and other security threats.
• Maintain, troubleshoot, improve, and measure the performance of the website.
• Comply with tax, accounting, recordkeeping, legal, and regulatory obligations.
• Enforce store policies and protect the rights, property, and safety of Lakeshore Comics, customers, and others.

Orders, payments, and shipping

When you place an order, WooCommerce stores information needed to manage and fulfill that order. Payment transactions are processed by the payment provider made available at checkout. The provider may receive information such as your name, billing details, transaction amount, device information, and payment credentials. Payment providers handle this information under their own privacy policies and terms.

We may share the minimum information necessary with shipping carriers, fulfillment providers, tax services, accounting providers, fraud-prevention services, and technical service providers when needed to complete an order or operate the store.

Cookies and similar technologies

The website uses cookies and similar technologies required for essential store and website functions. These may remember cart contents, maintain login sessions, save account preferences, support checkout, and help protect the website from abuse.

If you leave a comment, you may choose to save your name, email address, and website in cookies for convenience. Login-related cookies may also be used if customer or administrator accounts are accessed. You can control or delete cookies through your browser settings, although disabling essential cookies may prevent the cart, account, or checkout from working correctly.

Embedded content and third-party services

Pages may include embedded content or links from other websites, such as videos, images, social media content, maps, or external services. Those third parties may collect information, use cookies, or monitor interactions according to their own privacy practices. Visiting or interacting with third-party content is subject to the third party’s terms and privacy policy.

Comments and Gravatar

If comments are enabled, an anonymized string created from your email address may be sent to the Gravatar service to determine whether you use that service. After a comment is approved, a Gravatar profile image may be visible publicly beside the comment. Gravatar is operated by Automattic and is governed by Automattic’s privacy policy.

Media uploads

If the website permits users to upload images, avoid uploading files that contain embedded location information such as EXIF GPS data. Visitors may be able to download images and extract embedded metadata.

When we share information

We do not sell personal information. We may disclose information to service providers that help operate the website or complete transactions, including hosting, website security, payment processing, shipping, email delivery, accounting, customer support, spam detection, and fraud prevention. These providers receive information only as reasonably necessary to perform their services.

We may also disclose information when required by law, court order, subpoena, tax authority, or other valid legal process; to investigate suspected fraud or abuse; to enforce our agreements; or to protect legal rights and safety. If the business or website is sold, transferred, reorganized, or merged, information may be transferred as part of that transaction subject to applicable law.

How long we retain information

We retain order and transaction records for as long as reasonably necessary to fulfill orders, provide support, process refunds or disputes, maintain accounting and tax records, prevent fraud, and comply with legal requirements. Account information is generally retained while an account remains active. Comments and associated metadata may be retained indefinitely so follow-up comments can be recognized and moderated.

Retention periods may vary based on the type of information, the reason it was collected, contractual requirements, legal obligations, and the need to resolve disputes or enforce agreements.

Your privacy choices and rights

Depending on your location and applicable law, you may have the right to request access to personal information we maintain about you, request correction of inaccurate information, request deletion, or request a portable copy of certain information. You may also update information available through your customer account.

Some information cannot be deleted immediately when it must be retained for order fulfillment, accounting, tax, fraud prevention, legal compliance, security, or dispute-resolution purposes. To submit a request, email dave.steinborn@lakeshorecomics.com. We may need to verify your identity before completing a request.

Data security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. However, no website, transmission method, or storage system can be guaranteed to be completely secure. Customers are responsible for protecting account passwords and should contact us promptly if they suspect unauthorized account activity.

Children’s privacy

This website and online store are intended for a general audience and are not directed to children under 13. We do not knowingly request personal information directly from children under 13. A parent or guardian who believes a child has provided personal information may contact us to request review or deletion.

Where information may be processed

Website, hosting, payment, shipping, email, security, and other service providers may process information in the United States or other locations where they operate. Their handling of information is governed by applicable law and their respective agreements and privacy practices.

Changes to this policy

We may update this Privacy Policy when store practices, website features, service providers, or legal requirements change. The revised policy will be posted on this page with an updated revision date. Material changes may also be communicated through the website or by another appropriate method.